Policies & Important Information

Appointment deposit: A $25 deposit is required to secure an individual appointment request and is applied to the total service fee. Payment does not itself confirm an appointment; Teena Marie Notary will review availability and confirm the date and time by email.

48 hours or more before the confirmed appointment: Cancellations made at least 48 hours in advance are eligible for a full refund, including the $25 deposit.

Less than 48 hours or no-show: The $25 deposit is forfeited for late cancellations or missed appointments. Rescheduling is subject to availability and may require a new deposit.

Complimentary rescheduling: One complimentary reschedule is permitted for client identity-verification or technical difficulties, subject to availability.

Notary platform failure: If a notary platform failure prevents the appointment from proceeding, the client may choose to reschedule or receive a refund of the $25 deposit.

Completed services: Completed notarizations and services already performed are generally nonrefundable. Prepaid fees for unused services will be reviewed and refunded where appropriate. If Teena Marie Notary cannot fulfill the appointment due to an issue on our end, all amounts paid for that appointment, including the deposit, will be refunded.

Refund requests: Email teenamarienotary@gmail.com with your name, appointment date, and reason for cancellation. Please contact us within three calendar days of the original payment when possible; this request window does not eliminate your right to a refund for a qualifying cancellation made at least 48 hours before the confirmed appointment. Eligible refunds are returned to the original payment method where possible; processing times vary.

For law firms, estate planning practices, and business partners, the following fees may apply after a session has been prepared, including document tagging and witness coordination. Applicable engagement terms take precedence where agreed in writing.

Additional Fee Policy: Re-tagging, new document tagging, and rush preparation fees may be charged together when they involve separate documents or distinct preparation tasks. Any combined charges must be approved by the law firm in advance. The $35 and $50 tagging fees are alternatives and will not both be charged for the same tagging task.

Billing and refunds: Completed notarizations and preparation work are generally nonrefundable. If services are not delivered because of an issue on the part of Teena Marie Notary, applicable billing adjustments or refunds will be reviewed.